CANCELLATION & REFUND POLICY
Last updated: May 2026
1. Definitions
- - "Booking" means a charter reservation confirmed upon receipt of deposit/payment.
- - "Operator" means a DGCA-certified Non-Scheduled Operator Permit (NSOP) holder providing aircraft services.
- - "Positioning Flight" means any flight undertaken to position the aircraft prior to passenger boarding.
- - "Force Majeure" includes weather, ATC restrictions, NOTAMs, DGCA directives, political unrest, airport closure, or events beyond reasonable control.
2. Cancellation by Client
Standard cancellation charges apply as follows:
| Time Before Departure | Retention / Refund |
|---|---|
| More than 72 Hours | 100% refund minus 5% fee or credit |
| 72-48 Hours | 20% retained (80% refund) |
| 48-24 Hours | 30% retained (70% refund) |
| Within 24 Hours | 70% retained (30% refund) |
- - After positioning commences: Positioning cost fully chargeable.
- - No-Show: 100% chargeable except documented medical emergency.
3. Delays
- - Client delay beyond 60 minutes may attract crew and FDTL costs.
- - Operator delay: JetVerse to arrange alternate aircraft or full refund.
- - Force Majeure: Only actual third-party costs chargeable.
4. Refund Timeline
Refunds are processed within 7-14 business days post reconciliation.
5. Limitation of Liability
Liability is limited to the booking amount paid.
JETVERSE FLEX PROTECTION MODEL
The JetVerse Flex Protection Model offers additional flexibility for your travel plans.
Flex Add-on Fee
5-8% of booking value.
Refund Structure (with Flex)
| Time Before Departure | Flex Refund Amount |
|---|---|
| > 24 hours | 80% Refund |
| 24 - 12 hours | 60% Refund |
| < 12 hours | 40% Refund |
Note: Positioning cost always remains chargeable even with Flex Protection.
6. Empty Leg Jet Bidding & Auction Rules
For whole-aircraft empty leg auction flights, passengers participate in competitive bidding governed by the following strict financial and escrow protocols:
- 10% Refundable Deposit: To place or improve a bid within the permitted ±15% range of the asking price, a 10% upfront deposit is processed via the payment gateway into an escrow holding account.
- Bidding Window & Highest Bidder Selection: The bidding window closes precisely 24 hours prior to scheduled departure (T-24h). The participant with the highest bid amount (ties resolved by earliest bid submission) is awarded the winning slot.
- 4-Hour Payment Window for 90% Balance: The winning bidder receives an immediate notification and must pay the remaining 90% charter balance within 4 hours (or up to 2 hours prior to departure, whichever comes first).
- Winner Default & Deposit Forfeiture: If the winning bidder fails to pay the 90% balance within the 4-hour window, their 10% deposit is permanently forfeited as liquidated damages. The empty leg is then immediately offered to the next-highest bidder with a fresh 4-hour window.
- 100% Refund for Non-Winning Bidders: All non-winning active bidders receive an automatic, full 100% refund of their 10% deposit directly back to their original payment source as soon as the winning bidder completes their full payment.
- Admin Approval & Rejection Refunds: All winning bids are subject to JetVerse administrative flight operation verification. If a winning bid is rejected by JetVerse admin, 100% of all funds paid by that bidder (both deposit and balance) and all sibling deposits are immediately refunded in full.
COMPLIANCE & ARBITRATION
Arbitration Clause
Any dispute arising out of or in connection with this Agreement shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.
The seat of arbitration shall be Pune, India. The language shall be English. The award shall be final and binding upon the parties.
DGCA & NSOP Compliance Checklist
We ensure the highest standards of safety and regulatory compliance: